Frequently Asked Questions

About Quickword

Quickword® is an advanced Word processor and the essential high-performance mobile office application for anyone on the go who needs to edit and email documents, access remote files, and manage their digital content.

back to top

About MobileMe

MobileMe is a service provided by Apple that allows you to keep your e-mail, calendar and contacts in sync. You can access and manage your e-mail, contacts, calendar, photos, and files at me.com. Additionally, MobileMe features iDisk that allows you to store, access and share files online.

For more info, visit:
www.apple.com/mobileme

back to top

About iDisk

iDisk, a MobileMe feature, is an online storage repository accessible via a web browser at me.com, Finder on Mac OS X, or as a remote disk in Microsoft Windows.

With MobileMe iDisk, it's easy to store, access, and share files online. You have plenty of storage space - even large files are no problem. Just add the files you need to your iDisk, and whatever you upload will be there for you to download using a web browser on any computer.

For more info, visit:
www.apple.com/mobileme/features/idisk.html

back to top

Quickoffice Products Availability

Quickoffice Connect Office Suite is available as a paid application in the App Store.

Quickoffice Mobile Office Suite is available as a paid application in the App Store.

Quicksheet is available as a paid application in the App Store.

Quickword is available as a paid application in the App Store.

Quickoffice Connect is available as a free application in the App Store

back to top

Requires iPhone OS 3.0

Quickoffice is available for iPhone and iPod Touch, running iPhone OS 3.0.

You can upgrade your iPhone or iPod Touch to iPhone OS 3.0 using iTunes.

For more information on how to upgrade your iPhone, visit: http://www.apple.com/iphone/softwareupdate

For more information on how to upgrade your iPod Touch, visit: www.apple.com/ipodtouch/softwareupdate.html

back to top

Overview

Quickword includes a .DOC & .DOCX compatible word processor. You can easily create new documents & edit documents created on your PC/Macintosh. No more converting to .DOC, .DOCX or .TXT files to .XML or vice versa.

Quickoffice has been developing Office applications for the smartphones for the past 12 years. Quickoffice is the leading mobile office application and is shipped on more than 100 million smartphones. Quickoffice has brought its award winning word processing application now to the iPhone

Supported File Format: At this time, only DOC, DOCX & TXT files can be edited using Quickword.

back to top

Creating Documents

To create a new document, press the New Document icon at the bottom of the screen from the file list view. The default file format is .DOC, but it can be changed to .DOCX from the settings menu.

Enter and format text as you would on your PC/Mac. Once you're finished, press Back at the top of the screen. You will be presented with options to save the newly created document.

back to top

Text Wrap View

Quickword wraps text at any zoom level, thereby eliminating the need to scroll horizontally. High-fidelity display renders document text with all formatting, and combined with the flick scrolling and two-finger zoom gestures, reading a document on a mobile device has never been this good.

back to top

Text Selection

Double-tap to select a word or triple-tap to select a paragraph. You can adjust the selection by moving the grab points and placing them accurately.

back to top

Magnifier

Quickword provides a great way to place the cursor accurately. Press and hold the cursor to magnify current screen contents and drag to move the cursor.

back to top

OS 3.0 Native Cut/Copy/Paste

Quickword allows you to use the OS 3.0 Cut/Copy/Paste feature to cut, copy and paste from Quickword to another application and vice versa.

As soon as you select some text, the Cut/Copy/Paste dialog will appear.

Tap and hold to get the Select/Select All/Paste dialog.

Double tap to select a word. Triple tap to select a paragraph.

Note: Quickword retains all formatting when you cut, copy and Paste across Word or text documents, but copying text from one application to another will not retain formatting.

back to top

Format Text

Quickoffice provides many ways to format your document. Explore the toolbar to discover the formatting options. The formatting options currently supported are:

• Bold text (Bold)
• Italicize text (Italic)
• Choose text and text size (Text format)
• Choose text color (Text color)
• Highlight text (Highlight)

back to top

Find Text Within Document

Find feature allows you to quickly search for every occurrence of a specific word or phrase.

• To use this feature, select Find from the toolbar.

• Enter the text or phrase you want to find in the Find bar.

• TIP: Any selected text will be automatically entered in the find bar.

• Use the Previous and Next icons on the find bar to navigate through each occurrence of the find text or phrase in the document.

back to top

Paragraph Properties

Quickword provides you with an easy way to modify paragraph properties. Press the Alignment button in the toolbar to discover the various options.

Simply drag the sample text to the right or left to align the paragraph horizontally to the left, right, or center.

Note: You do not have to select the paragraph before you choose the specific alignment option. The alignment option that is chosen will be applied to the current paragraph.

Note: You cannot justify (align text to both left and right margins)

Select the Increase first line indent or Decrease first line indent icon to adjust the first line indentation.

Select the Increase indent or Decrease indent icons to adjust the indent level of the paragraph.

back to top

Adding Bulleted Lists

To add bullets to a line or paragraph, select the button

back to top

Advanced Writing Features

Quickword provides several advanced Writing features to help with spelling and punctuation.

• If you have enabled Auto-Correction, Quickword will provide choices as you type and automatically correct any typos.

• If you have enabled Auto-Capitalization, Quickword will automatically capitalize the first character after typing a period.

• If you have enabled "." Shortcut, Quickword will insert a period followed by a space when you double tap the space bar.

• NOTE: To set these keyboard preferences, launch the Settings application and choose General » Keyboard.

back to top

Edit in Landscape

You can edit the document in landscape with a wider keyboard. Just rotate the phone and the application will automatically display in landscape.

back to top

Undo and Redo

Quickword makes it easy to undo/redo your edits. Simply shake the device to access the Undo/Redo dialog. Up to 10 changes can be undone or redone at a time.

back to top

Auto-Restore

Quickword is equipped with Auto-Restore Technology, which retains your document's edits between uses. Come back to your saved document after a phone call, and continue editing without missing a step.

How it works:
Quickword saves your changes (to a temporary file) periodically so that you can press the Home button and switch to another application without worrying about losing your work.

back to top

Edit Text Files Too

Quickword allows you to create & edit .TXT files. To create a new text file, press the New Text File icon at the bottom of the screen from the file list view to launch the word processor.

back to top

Supported File Types

Quickoffice will list any files without any restriction. However, only the following file types can be viewed or played on the device.

Images: .jpg, .jpeg, .png, .tif, .tiff, .gif and .svg
Microsoft Word: .doc and .docx
Microsoft Excel: .xls and .xlsx
Microsoft PowerPoint: .ppt and .pptx
iWork: Pages, Numbers and Keynote (iWork '09 is not supported
Adobe Acrobat: .pdf
Web Pages: .htm and .html
Text: .txt
Audio: .mp3

back to top

Changing default file format

Quickoffice provides the ability for users to create files in native Office 2003 or 2007 formats. By default, all files are created in Office 2003 format. You can change this by tapping the settings gear and then tapping the MS Office 2007 option.

back to top

Viewing Large or Complex Documents

Quickoffice utilizes viewers present on your iPhone to view documents. This document viewer is used by many applications on your iPhone incuding the Mail application for viewing e-mail attachments. At times, this viewer can crash or not respond when viewing large or complex documents.

back to top

Zooming and scrolling

Zooming:
When viewing documents, you can zoom in and out. Double-tap when viewing a file to zoom in. Double-tap again to zoom out. Quickoffice supports the familiar 2-finger pinch gesture to zoom in or out.

Scrolling:
To scroll around the file, simply tap and drag up, down, or sideways.Dragging your finger to scroll won't choose or activate anything on the screen.

back to top

Viewing files in Landscape orientation

Quickoffice will change the orientation of the document you are viewing based on the accelerometer sensor.

back to top

Caching files for faster view

Quickoffice uses a cache to store recently downloaded & viewed files. You can adjust the size of the cache by pressing the Tools icon from the Main screen and selecting Cache Size. To clear the cache, from the main screen, press the Tools icon and select Clear Cache.

back to top

Viewing Password Protected PDF's

At this time, Quickoffice does not support viewing of password protected PDF's.

back to top

Viewing images

Quickoffice supports viewing of popular image formats such as JPG, TIFF, GIF, SVG and PNG.

Quickoffice includes a built in image viewer optimized for viewing images on your iPhone or iPod Touch.

back to top

Playing Audio and Video files

Quickoffice supports playing of popular media formats such as MP3, MOV and QT.

back to top

Overview

Quickoffice allows you to use a WiFi network to transfer documents between your iPhone or iPod Touch, and a desktop computer running Mac OS X, Microsoft Windows XP, or Microsoft Windows Vista. Files are transferred in one of two ways, either by mounting your mobile device as a drive on your computer or by using the web browser on your computer to communicate with your device.

When your mobile device is mounted as a drive, you move and copy files to and from the device using the Finder on Mac OS X, or the File Explorer on Microsoft Windows platforms. When using a web browser, Quickoffice presents a friendly web interface which allows you to browse the contents of your device, and exchange files with the computer.

Note: iWork files cannot be transferred using the web browser interface. Please mount your iPhone as a drive to transfer iWork files.

back to top

Requirements

File Transfers makes use of the WiFi networking capabilities of the iPhone and iPod Touch to exchange files with a desktop computer. Quickoffice supports Macintosh computers running Mac OS X 10.5 Leopard, Microsoft Windows XP SP2 and Microsoft Windows Vista SP1.

Before you can use File Transfers, you will have to connect both your mobile device, and the computer, to the same WiFi network. The current WiFi network settings for the iPhone and iPod touch may be found in the Settings application. For instructions and troubleshooting tips, please refer to the documentation that came with your mobile device. Similarly, please refer to the documentation provided with your operating system for help in connecting your computer to a WiFi network.

back to top

File Transfer Settings

You can access the File Transfer settings from two locations within Quickoffice:

1. The Wi-Fi icon from the main screen.

2. The Wi-Fi button in any directory listing screen.

The File Transfers Master Switch

The File Transfers master switch allows you to enable and disable the File Transfers functionality altogether.

Beneath the master switch, Quickoffice offers status information about the file transfer connection. When enabled, this status information presents the internet address that you can use to connect to your mobile device on its local network.

back to top

File Transfer Authentication Settings

When File Transfers are enabled, Quickoffice also offers authentication settings. Authentication can be enabled or disabled under the File Transfers settings.

When disabled, any computer that attempts to make a connection to your device may do so without requiring the user of that computer to enter a username and password.

Note: If you disable authentication, other computers on your local network will be able to connect to your mobile device and access the files it contains.

When authentication is enabled, Quickoffice will display fields for setting a username and password.

Once these are set, any computer that tries to connect to Quickoffice will ask the user to provide that same username and password before allowing the computer access to the files on your device.

Note: File Transfers authentication settings are only used to validate whether or not a computer can connect to your iPhone or iPod touch, but File Transfers does not use a secure connection to transfer the content of files. Using File Transfers on a public Wi-Fi network, even with authentication enabled, can put the security of those files at risk.

back to top

Transfer Files Using a Web Browser

To transfer files with Quickoffice using a web browser, first make sure you have an active Wi-Fi connection on your device and your computer. Verify that your iPhone and your computer are on the same Wi-Fi network.

When you open Quickoffice on your device, you will see a web address at the bottom of the home screen.

This address is also displayed when you select the Wi-Fi icon from your home screen or from a file list screen.

On your computer, launch your favorite web browser and enter the address displayed in Quickoffice on your device.

If you have enabled authentication (see File Transfer Authentication Settings section for more information)in your Quickoffice File Transfers settings, you will be prompted for a username and password on your computer.

You will then be connected to your device through your browser. From the Quickoffice browser interface on your computer, you can see the files stored within the Quickoffice application on your device and transfer files to and from your iPhone.

To transfer files to your device, click on Upload Files

and click on

next to Add Files to choose the file you want to transfer to your device. You can add multiple files by selecting for each file you'd like to add. Once you have selected all of the files you want to upload, press to transfer the selected files.

The files will be added to the folder selected in the Quickoffice interface in the browser on your computer. If you have multiple folders in Quickoffice on your device, you can choose the folder that you want to transfer your files to by opening that folder in your web browser.

To download files to your PC or Mac from your iPhone, in the Quickoffice browser interface on your computer, navigate through the folder structure on your iPhone to the folder that contains the file you wish to download. Then, press the arrow icon next to the file name. This will display the details for the file and a Download button.

Press Download to download the file to your computer.

Note: At this time, iWork files cannot be transferred using the web browser interface. You will need to mount your iPhone as a drive to transfer iWork files.

back to top

Mounting your iPhone as a drive - Using Mac OS X

First, make sure you have an active Wi-Fi connection on your device and your computer and verify that your device and your Mac are on the same Wi-Fi network.

When you open Quickoffice you will see a URL at the bottom of the main screen:

This URL can also be found if you press the Wi-Fi icon in any file list screen.

Follow these steps to mount your device:

1. On your Mac, open Finder and select Go > Connect to Server (or use the shortcut Command-K).

2. Enter the address of your device (the URL displayed in Quickoffice) in the "Server Address" field of the "Connect to Server" dialog and press the Connect button.

3. If you have enabled authentication in the file transfer settings, Finder will present you with an authentication dialog asking for a username and password. In this case, enter the same username and password you have set up in the File Transfer settings in Quickoffice on your device.

4. Mac OS X should then mount your device as a drive. A window will open on your Mac and the name of the mounted drive will match the internet address you used when establishing the connection.

5. You can then transfer files from your Mac to your iPhone and from your iPhone to your Mac by dragging and dropping files from one to the other.

When you are finished working with Quickoffice, you should eject the drive that represents your device. This is typically done by dragging the drive icon to the trash, or by selecting the drive and choosing File > Eject (or using Command-E).

back to top

Mounting your iPhone as a drive - Using Microsoft Windows XP

First, make sure you have an active Wi-Fi connection on your device and your computer and verify that your device and your computer are on the same Wi-Fi network.

When you open Quickoffice you will see a URL at the bottom of the main screen.

This URL can also be found if you press the Wi-Fi icon in any file list screen.

Follow these steps to mount your device:

1. On your computer, open My Network Places from the Start menu.

2. From the Network Tasks panel, select Add a network place

The Add Network Place Wizard will open and guide you through the process.

3. The first pane of the wizard offers informative text about what the wizard can do. After reading it, click Next.

4. When asked "Where do you want to create this network place?", choose the second option: Choose another network location and Next.

5. Enter the address of your device (the URL displayed in Quickoffice) in the "Internet or network address" field and press Next.

6. If you have enabled authentication for File Transfers, your computer will prompt you for a username and password. Enter the same username and password you have set up in the File Transfer settings in Quickoffice on your device.

7. The wizard will ask you for a shortcut name that will help you quickly identify the mounted iPhone or iPod Touch. Enter an appropriate name and click Next.

8. The last panel of the wizard will confirm that you have created the network place successfully. Simply click Finish to end the wizard.

9. Your computer will then mount your device as a drive. A window will open on your computer and the name of the mounted drive will match the name you entered in the wizard.

10. You can then transfer files from your computer to your iPhone and from your iPhone to your computer by dragging and dropping files from one to the other.

back to top

Mounting your iPhone as a drive - Using Microsoft Windows Vista

First, make sure you have an active Wi-Fi connection on your device and your computer and verify that your device and your computer are on the same Wi-Fi network.

When you open Quickoffice you will see a URL at the bottom of the main screen.

This URL can also be found if you press the Wi-Fi icon in any file list screen.

Follow these steps to mount your device:

1. On your computer, select Computer from the Start menu.

2. From the Tools menu, select the "Map Network Drive" item. This will open the "Map Network Drive" window.

3. You will need to assign a drive letter to represent your mobile device. Choose any of the available drive letters from the Drive menu.

4. Enter the address of your device (the URL displayed in Quickoffice) in the "Folder" field and press the Finish button.

5. If you have enabled authentication for File Transfers, your computer will prompt you for a username and password. Enter the same username and password you have set up in the File Transfer settings in Quickoffice on your device.

6. Your computer will then mount your device as a drive. A window will open on your computer, and you can then transfer files from your computer to your iPhone and from your iPhone to your computer by dragging and dropping files from one to the other.

back to top

Transferring files between your PC/Macintosh and your iPhone

To upload files to your iPhone, first connect your PC/Mac to your iPhone as described in Mounting your iPhone as a drive. Once your iPhone is mounted as a drive on your computer, you can drag-and-drop files and folders between your desktop and your iPhone.

back to top

Disable Sleep Mode

The Disable Sleep mode prevents the device from going to sleep while transferring files or viewing long documents. You can access Disable Sleep by pressing the Settings icon on the Quickoffice main screen.

Note: Leaving Disable Sleep turned on for long periods of time will reduce your battery charge.

back to top

Not a MobileMe subscriber?

For more information on MobileMe, visit: www.apple.com/mobileme/

back to top

Connecting to your iDisk storage

From the Home screen of Quickoffice, press the Edit button. Select Add Account and enter your MobileMe member name and password in the account details screen and press Save. Now you can access files on your iDisk storage from Quickoffice.

back to top

Connecting to your friend's public folders

You can only access your friend's public folders on their iDisk storage. To access your friend's password protected public folders, you will need your friend's member name and password.

From the Home screen of Quickoffice, press the Edit button. Select Add Public Folder and enter your friend's MobileMe member name and press Save. If your friend's public folder is password protected you will be prompted for that password. Please enter the password and press Save. Now you can access your friend's public iDisk folder.

back to top

Connecting to multiple iDisk accounts

Quickoffice allows you to connect to several MobileMe iDisk accounts. From the Home screen of Quickoffice, press Edit. Select Add Account and enter the MobileMe member name and password in the account details screen and press Save. You can repeat this any number of times.

You can also connect to several public folders with the Add Public Folder item on the Home screen.

back to top

Changing your password

If the password for your MobileMe account has changed, you need to enter your new password. From the Home screen of Quickoffice, press the Edit button. Select the iDisk account and in the account details screen, enter the new password and press Back.

back to top

Downloading files for offline access

You can download one or more files and save them locally to your iPhone or iPod touch simply by pressing the Organize button in the toolbar when you are in the file list view.

back to top

Specifying a folder to save downloaded files

When downloading files, you can choose a folder on your iPhone where the downloaded files will be saved. To create a new folder, press the New Folder button and enter the folder name.

back to top

Downloading a folder - Not possible

It is not possible to download a folder. However, you can select mulitple files to download at once by pressing the Organize button in the toolbar, selecting the files to download, and pressing Download.

back to top

Viewing a locally saved file

To view a locally saved file, simply select "On iPhone" from the Home screen and navigate to the desired file.

back to top

Creating new folder

You can create folders on your iPhone or iPod Touch to organize downloaded files. To create a new folder, simply navigate to the local storage (On iPhone), press the New Folder button in the toolbar and enter the name of the new folder.

With Quickoffice, you can create new folders on your iDisk storage. To create a new folder on your iDisk, access your iDisk account from the main Quickoffice Files screen, and press the New Folder button in the toolbar and enter the name of the new folder.

back to top

Moving files between folders

From the file list view in a local folder, press the Organize button in the toolbar, select the files to be moved, and press Move. From the list of local folders, select the destination folder. The selected files will be moved to the chosen destination folder.

Note: You can only move files on your iPhone. You cannot move files in your iDisk storage.

back to top

Renaming a file

From the file list view in a local or remote folder, press the details icon (») to display the file details and press the Rename button to enter a new name.

back to top

Deleting files and folders

From the file list view in a local folder, press the Trash button in the toolbar and select the files or folders to be deleted and press Delete.

With Quickoffice, you can delete files and folders in your iDisk storage. To delete files and folders in your iDisk storage, press the Trash button in the toolbar and select the files or folders to be deleted and press Delete.

back to top

Uploading a file to iDisk storage

You can upload files from your iPhone or iPod Touch to your iDisk storage.

To upload files to your iDisk, navigate to the desired folder in On iPhone. Press the Organize button in the toolbar, select the file to upload and press Move. Select a destination folder on your iDisk and press Choose "(folder name)".

Note: Only files within Quickoffice and on your iPhone can be uploaded to your iDisk storage. You cannot upload iWork files to your iDisk.

back to top

Uploading multiple files

You can upload multiple files at once to your iDisk storage. To do this, press the Organize button in the toolbar from the file list view, select the files you want to upload and press Move. Then navigate to your iDisk and the folder where you want to upload the files and select Choose "(folder name)".

back to top

Specifying a destination folder

When uploading files to your iDisk storage, you can specify a destination folder. Choose the destination folder by navigating through your iDisk folders, and select the desired folder by pressing Choose "(folder name)".

back to top

Uploading a folder - Not Possible

It is not possible to upload an entire folder, however, you can select multiple files to upload at once.

back to top

Uploading files on 3G or on EDGE

File transfers using 3G or EDGE is enabled by your carrier. Currently Quickoffice makes use of MobileMe iDisk to provide this functionality. You can mount your iDisk on a Mac in the Finder using the Go > iDisk command. On Windows systems, you must install the MobileMe Control Panel for Windows which allows you to access and manage your iDisk account in a browser interface. To learn how to connect to your iDisk account as a network location, visit the Apple Support site.

back to top

Supported File Types

Quickoffice allows you to e-mail files on remote iDisk storage without having to download them.

Multiple local or remote files can be attached to a single e-mail.

E-mail files regardless of file type.

back to top

How to E-mail a File

Press the E-mail button in the toolbar, select the files to e-mail, and press Send. This launches the Compose New Message screen. Note that the files you selected are automatically attached to the message. Specify To, CC, BCC, Subject, and Body (as you would in the Mail application) and press Send to securely send the e-mail.

back to top

Specifying From Address

The first time you e-mail a file, you have to fill in the From: field with your e-mail address. You will only need to do this the first time you send an e-mail.

back to top

Access Your E-mail Attachments

With the latest version of Quickoffice you do not need MS Exchange to access e-mail attachments. Simply add your e-mail addresses into Quickoffice and you can receive attachments directly in the application.

To add your e-mail addresses, press the button from the Home screen and select Add Attachments.

Enter your e-mail address and press Save.

Note: To add several e-mail addresses press the Return button after each e-mail address.

To complete registration, check each e-mail account for the e-mail addresses you've added to Quickoffice and validate your account(s) by clicking on the validation link in the validation e-mail you received.

To access your attachments in Quickoffice simply forward them to files@quickofficeconnect.com from one of your validated accounts.

Note: If you add a contact on your device linked to files@quickofficeconnect.com, then you will not have to manually type it each time. We suggest giving this contact a name such as "Quickoffice Attachments".

Now you can access your attachments: select the Attachments item on the Home screen of Quickoffice.

You can add or remove e-mail addresses whenever you want. To edit the list of e-mail addresses, press the button from the Home screen and select Attachments. Add or remove e-mail addresses and press Save.

Note: You need to validate each e-mail address added.

Note: Deleting an e-mail address does not delete previously received attachments.

back to top

Downloading E-mail Attachments

To work with attachments, you need to download them.

Simply tap on an attachment to download it, and it will automatically open as soon as it has downloaded.

To download several attachments at a time, press the Download button , check as many attachments as you want, and press the Download button.

back to top